Kajian Literatur (Systematic Literature Review): Kendala Penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE)
Abstract
country will usually face many obstacles that can be thwarted in its application. Previous research has discussed more about the constraints of e-government implementation in developing countries. This study aims to identify the obstacles faced in the application of SPBE/e-government in developing and developed
countries. This research uses systematic literature review method by Kitchenham. The literature used in this study was taken from several digital Library, namely ACM Digital Library, IEEE Xplore, Science Direct, and Scopus. The results of the study found that
constraints in its application in developing and developed countries can be categorized into seven constraints / aspects, namely IT Infrastructure, Human Resources, Policy / Legislation, Politics, Economy, Geography and Culture. These constraints can be a reference for the government to make improvements in the implementation of SPBE so that the quality of services can be better
Keywords
Full Text:
PDF (Bahasa Indonesia)References
R. Heeks, Implementing and Managing eGovernment. SAGE Publications Ltd, 2016.
G. Yanqing, “E-government: Definition, goals, benefits and risks,†2011 Int. Conf. Manag. Serv. Sci. MASS 2010, pp. 9–12, 2010.
P. Gunawong and P. Gao, “Understanding e-government failure in the developing country context: a process-oriented study,†Inf. Technol. Dev., vol. 23, no. 1, pp. 153–178, 2017.
A. Savoldelli, C. Codagnone, and G. Misuraca, “Understanding the e-government paradox: Learning from literature and practice on barriers to adoption,†Gov. Inf. Q., vol. 31, no. SUPPL.1, pp. S63–S71, 2014.
A. M. Odat, “E-Government in developing countries: Framework of challenges and opportunities,†2012 Int. Conf. Internet Technol. Secur. Trans. ICITST 2012, vol. 46, no. 2, pp. 578–582, 2012.
S. Y. Tan and A. Taeihagh, “Smart City Governance in Developing Countries: A Systematic Literature Review,†Sustainability, vol. 12, no. 3, p. 899, 2020.
R. M. Ramli, “E-government implementation challenges in malaysia and south korea: A comparative study,†Electron. J. Inf. Syst. Dev. Ctries., vol. 80, no. 1, pp. 1–26, 2017.
G. Viscusi, C. Batini, and M. Mercella, Information System for eGovernment, no. c. Springer, 2010.
F. M. Al-Balushi, M. Bahari, and A. A. Rahman, “Defining e-Government integration and its objective: A systematic literature review,†2016 3rd Int. Conf. Comput. Inf. Sci. ICCOINS 2016 - Proc., no. October 2017, pp. 13–18, 2016.
KemanPANRB, Pedoman Evaluasi Sistem Pemerintahan Berbasis Elektronik Instansi Pusat Dan Pemerintah Daerah. 2018.
Pelpres no. 95, Sistem Pemerintahan Berbasis Elektronik (SPBE). Indonesia, 2018, pp. 1–110.
J. R. Gil-Garcia and T. A. P. Pardo, “E-government success factors : Mapping practical tools to theoretical foundations,†Gov. Inf. Q., vol. 22, pp. 187–216, 2005.
S. Angelopoulos, “New service development in e-government : identifying critical success factors,†Transform. Gov. People, Process Policy, vol. 4, no. 1, pp. 95–118, 2010.
R. Meiyanti, B. Utomo, D. I. Sensuse, and R. Wahyuni, “E-Government Challenges in Developing Countries: A Literature Review,†2018 6th Int. Conf. Cyber IT Serv. Manag. CITSM 2018, no. Citsm, pp. 1–6, 2019.
B. Kitchenham and S. Charters, “Guidelines for performing Systematic Literature reviews in Software Engineering Version 2.3,†Engineering, vol. 45, no. 4ve, p. 1051, 2007.
B. Kitchenham and P. Brereton, “A systematic review of systematic review process research in software engineering,†Inf. Softw. Technol., vol. 55, no. 12, pp. 2049–2075, 2013.
S. Mukamurenzi, Å. Grönlund, and S. M. Islam, “Improving qualities of e-government services in Rwanda: A service provider perspective,†Electron. J. Inf. Syst. Dev. Ctries., vol. 85, no. 5, pp. 1–16, 2019.
M. K. Alomari, K. Sandhu, and P. Woods, “Exploring citizen perceptions of barriers to e-government adoption in a developing country,†Transform. Gov. People, Process Policy, vol. 8, no. 1, pp. 131–150, 2014.
A. Sabani, H. Deng, and V. Thai, “Evaluating the development of E-government in Indonesia,†ACM Int. Conf. Proceeding Ser., pp. 254–258, 2019.
R. M. Ramli, “Challenges and issues in Malaysian e-government,†Electron. Gov., vol. 13, no. 3, pp. 242–273, 2017.
N. A. Marzuki and N. I. Arshad, “Understanding the use of e-Government portal in rural areas in Malaysia: A proposal towards a policy,†2016 3rd Int. Conf. Comput. Inf. Sci. ICCOINS 2016 - Proc., pp. 574–578, 2016.
L. Lessa and A. Tsegaye, “Evaluation of the Public Value of E-Government Services in Ethiopia,†Proc. 12th Int. Conf. Theory Pract. Electron. Gov. - ICEGOV2019, pp. 21–26, 2019.
E. T. Tchao, E. Keelson, C. Aggor, and G. A. M. Amankwa, “E-Government Services in Ghana - Current State and Future Perspective,†Proc. - 2017 Int. Conf. Comput. Sci. Comput. Intell. CSCI 2017, no. January, pp. 624–631, 2018.
L. C. Serra, L. P. Carvalho, L. P. Ferreira, J. B. S. Vaz, and A. P. Freire, “Accessibility Evaluation of E-Government Mobile Applications in Brazil,†Procedia Comput. Sci., vol. 67, no. Dsai, pp. 348–357, 2015.
M. R. Patra and R. K. Das, “Accessibility of e-Governance in rural India: A critical view point,†ACM Int. Conf. Proceeding Ser., vol. 2014-January, pp. 375–378, 2014.
P. Kumar, “ICT in Local Self Governance : A Study of Rural India,†Int. J. Comput. Appl., vol. 83, no. 6, pp. 31–36, 2013.
R. A. R. Ayquipa, H. R. Enriquez, W. J. A. Huayllani, Z. H. A. Mezarina, and M. J. I. Cabrera, “Challenges in the implementation of e-government for public institutions in Peru,†ACM Int. Conf. Proceeding Ser., pp. 347–351, 2019.
N. Urs, “E-government development in Romanian local municipalities: A complicated story of success and hardships,†Transylvanian Rev. Adm. Sci., vol. 14, no. 55, pp. 118–129, 2018.
M. S. Adrees, O. E. Sheta, M. K. Omer, D. Stiawan, and R. Budiarto, “A Framework of Promoting Government Services using Social Media: Sudan E-Government Case Study,†J. Phys. Conf. Ser., vol. 1167, no. 1, 2019.
A. Torres-Porras and H. Duarte-Amaya, “E-Government Development Index Analysis in South America Region: Challenges and Improvement Opportunities,†2018 5th Int. Conf. eDemocracy eGovernment, ICEDEG 2018, no. Cl, pp. 275–280, 2018.
S. Al Marzooqi, E. Al Nuaimi, and N. Al Qirim, “E-governance (G2C) in the public sector: Citizens acceptance to E-government systems - Dubai’s case,†ACM Int. Conf. Proceeding Ser., 2017.
Y. A. B. El-Ebiary, “The Effect of the Organization Factors, Technology and Social Influences on E-Government Adoption in Jordan,†2018 Int. Conf. Smart Comput. Electron. Enterp. ICSCEE 2018, pp. 1–4, 2018.
M. A. Sarrayrih and B. Sriram, “Major challenges in developing a successful e-government: A review on the Sultanate of Oman,†J. King Saud Univ. - Comput. Inf. Sci., vol. 27, no. 2, pp. 230–235, 2015.
J. Sangki, “Vision of future e-government via new e-government maturity model: Based on Korea’s e-government practices,†Telecomm. Policy, vol. 42, no. 10, pp. 860–871, 2018.
Y. Li and H. Shang, “Service quality, perceived value, and citizens’ continuous-use intention regarding e-government: Empirical evidence from China,†Inf. Manag., vol. 57, no. 3, p. 103197, 2020.
L. Thiel, “The interplay between E-government service adoption preferences and E-government service delivery in Germany,†Proc. Annu. Hawaii Int. Conf. Syst. Sci., vol. 2016-March, pp. 2913–2922, 2016.
L. G. Anthopoulos and C. G. Reddick, Government e-Strategic Planning and Management. Springer, 2018.
T. Altameem, M. Zairi, and S. Alshawi, “Critical Success Factors of E-Government : A Proposed Model for E-Government Implementation,†2006, pp. 1–5.
P. Aasi, L. Rusu, and S. Han, “The influence of culture on IT governance: A literature review,†Proc. Annu. Hawaii Int. Conf. Syst. Sci., pp. 4436–4445, 2014.
DOI: https://doi.org/10.33387/protk.v8i1.1978
Refbacks
- There are currently no refbacks.
Copyright (c) 2021 Assaf Arief
| Journal Policies | Submissions | People | Information |
Editorial Office :
Address: Jusuf Abdulrahman 53 Gambesi, Ternate City, Indonesia.
Email: protek@unkhair.ac.id, WhatsApp: +6282292852552
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.