PENGARUH STRES KERJA, DAN LINGKUNGAN KERJA TERHADAP KINERJA PERAWAT DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI PADA MASA PANDEMI COVID-19 (STUDI PADA RSUD DR. H. CHASAN BOESOIRIE TERNATE)

Vikram B Tuahuns, Marwan Man Soleman, Zulaiha Husen

Abstract


bjectives: The objectives of this study were: (1) To determine the effect of work stress on the performance of nurses at RSUD Dr. H. Chasan Boesoirie Ternate; (2) To determine the effect of the work environment on performance; (3) To determine the effect of the work environment on job satisfaction; (4) To determine the effect of job stress on job satisfaction; (5) To determine the effect of job satisfaction on performance; (6) To determine the effect of work stress on nurse performance mediated by job satisfaction; and (7) to determine the effect of the work environment on nurse performance mediated by job satisfaction. The number of research samples was 83 nurses.

Methodology: The test tool used is SmartPLS 3.0 as a statistical test tool.

Findings: The second, third, fifth, and seventh hypotheses are accepted because the statistical t value is greater than t table, and the p value is smaller than alpha 0.05. While the first, fourth and sixth hypotheses were rejected because the p-value was greater than 0.05.

Conclusion: The results of this study indicate that: (1) Job stress has no effect on the performance of nurses at RSUD Dr. H. Chasan Boesoirie Ternate; (2) work environment has a significant effect on performance; (3) work environment has a significant effect on job satisfaction; (4) Job stress has no effect on job satisfaction; (5) Job satisfaction affects performance; (6) Job stress has no effect on nurse performance mediated by job satisfaction; and (7) work environment influences nurse performance mediated by job satisfaction.


Keywords


Job stress, Work Environment, Job Satisfaction, and Nurse Performance.

Full Text:

PDF

References


Amin, M. S. (2022). Organizational Commitment, Competence on Job Satisfaction and Lecturer Performance: Social Learning Theory Approach. Golden Ratio of Human Resource Management, 2(1), 40–56. https://doi.org/10.52970/grhrm.v2i1.156

Anoraga, P. (2006). Psikologi Kerja. Jakarta: Rineka Cipta.

Azizah, N., & Fauzany, R. (2019). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Karyawan Di Salah Satu Badan Perlindungan Instalasi Listrik Nasional Wilayah Provinsi Jawa Barat. Politeknik Pajajaran ICB Bandung, II(2), 135–147.

Badrianto, Y., & Ekhsan, M. (2020). Effect of Work Environment and Job Satisfaction On Employee Performance in PT. Nesinak. Journal of Business, Management, and Accountin, 2(1), 85–91.

Campbell, J. P. (1990). Modeling The Performance Prediction Problem in Industrial and Organizational Psychology. Palo Alto: Consulting Psychologists Press.

DeCenzo, D. A., Robbins, S. P., & Verhulst, S. L. (2010). Fundamentals of Human Resource Management Tenth Edition. John Wiley & Sons, Inc. United States of America.

Donkor, J. (2013). Effects of Stress on the Performance of Nurses: Evidence From Ghana. International Journal of Accounting, Banking and Management, 1(6), 64–74. www.ijabm.com64

Ghofar, A., & Azzuhri, M. (2013). Pengaruh lingkungan kerja terhadap kinerja perawat melalui kepuasan kerja sebagai variabel intervening (Studi Pada Perawat Ruangan Instalasi Rawat Inap Kelas I, II, III-A, dan III-B Rumah Sakit Islam unisma Malang). Jurnal Ilmiah Mahasiswa FEB Universitas Brawijaya, 1(2), 1–15. https://doi.org/https://jimfeb.ub.ac.id/index.php/jimfeb/article/view/529

Gibson, J. L., Ivancevich, J. M., Donnelly, Jr, J. H., & Konopaske, R. (2006). Organization Behavior, Structure and Process Twelfth Editions. Mc Graw Hill Irwin, Campanies, Inc. New York.

Handoko, T. H. (2008). Manajemen Personalia dan Sumber Daya Manusia, Cetakan ke 9. Yogyakarta: BPFE.

Hasibuan, M. S. P. (2008). Manajemen Sumber Daya Manusia, Edisi Revisi. Bumi Aksara, Jakarta. Bumi Aksara, Jakarta.

Hotiana, N., & Febriansyah. (2018). Pengaruh motivasi dan stres kerja terhadap kinerja pegawai (studi pada bagian kepegawaian dan organisasi, biro umum, kepegawaian dan organisasi kementerian pariwisata Ri). Jurnal Riset Manajemen Dan Bisnis Fakultas UNIAT, 3(1), 27–39.

Jugiyanto, H. (2011). Konsep Dan Aplikasi Structural Equation Modeling : Berbasis Varian Dalam Penelitian Bisnis. Yogyakarta UPP STIM YKPN.

Kazmi, R., Amjad, S., & Khan, D. (2008). Occupational stress and its effect on job performance. A case study of medical house officers of district Abbottabad. Journal of Ayub Medical College, Abbottabad : JAMC, 20(3), 135–139.

Mangkunegara, A. A. A. P. (2005). Perilaku dan Budaya Organisasi. PT. Refika Aditama, Bandung.

Mariskha, Z. (2011). Pengaruh Stres Kerja Dan Kepuasan Kerja Terhadap Kinerja Karyawan Surat Kabar Harian Lokal Di Kota Palembang. Jurnal Ilmiah Orasi Bisnis, VI, 36–45.

Martini, I. A. O., Supriyadinata, A. A. N. E., Sutrisni, K. E., & Sarmawa, I. W. G. (2020). The dimensions of competency on worker performance mediated by work commitment. Cogent Business and Management, 7(1), 1–12. https://doi.org/10.1080/23311975.2020.1794677

Mawaranti, R., & Praseti, A. P. (2018). Dampak Stres Kerja Terhadap Kepuasan Kerja Pada Pegawai Upt Puskesmas Jasinga. Jurnal Riset Manajemen Dan Bisnis, 13(1), 37–45. https://doi.org/10.21460/jrmb.2018.131.302

McShane, & Glinow, V. (2008). Organizational Behavior Fourt Edition. McGraw Hill Irwin, Campanies, Inc. New York.

Munandar, A. S. (2008). Psikologi industri dan organisasi. Jakarta: UI Press. Jakarta.

Nitisemito, A. S. (2016). Manajemen Personalia (Manajemen Sumber. Daya. Manusia, Edisi Kelima, Cetakan Keempat Belas. Ghalia, Jakarta.

Noras, J. U., & Sartika, R. A. D. (2012). Perbandingan Tingkat Kepuasan Kerja Perawat dan Kepuasan Pasien. Kesmas: National Public Health Journal, 6(5), 234–240. https://doi.org/10.21109/kesmas.v6i5.90

Ouyang, & Yenhui. (2009). The Mediating Effect of Job Stress and Job Involvement Under Job Instability: Banking service Personal of Taiwan as an Example. Journal of Money, Investment, and Banking, 11, 16–26. https://doi.org/http://www.eurojournals.com/JMIB.htm

Pandey, D. L. (2020). Work Stress and Employee Performance: An Assessment Of Impact Of Work Stress. International Research Journal of Human Resource and Social Sciences, 7(05), 124–135.

Puspitawati, N. M. D., & Atmaja, N. P. C. D. (2021). How Job Stress Affect Job Satisfaction and Employee Performance in Four-Star Hotels. International Journal of Applied Business and International Management (IJABIM), 6(2), 25–32.

Rahma, M. (2019). Pengaruh Lingkungan Kerja, Diklat, Dan Pengembangan Karir Terhadap Kepuasan Kerja Implikasinya Terhadap Kinerja Pegawai Di RSU Bireuen Medical Center. Jurnal Kebangsaan, 8(16), 10–22.

Rashmi Shahu, S. V. G. (2008). Effect of Job Stress and Job Satisfaction on Performance. An Empirical Study, AIMS International Journal of Management 2(3), 2(3), 237–246. https://www.academia.edu/download/81447353/2-3-5-a.pdf

Rinny, P., Purba, C. B., & Handiman, U. T. (2020). The Influence Of Compensation, Job Promotion, And Job Satisfaction On Employee Performance Of Mercubuana University The Influence Of Compensation , Job Promotion , And Job Satisfaction On Employee Performance Of Mercubuana University. International Journal of Business Marketing and Management (IJBMM), 5(2), 39–48.

Rivai, V. (2005). Performance Appraisal; Sistem yang Tepat untuk Menilai Kinerja Karyawan dan Meningkatkan Daya Saing Perusahan. PT. RajaGrafindo Persada. Jakarta.

Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance : Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162–174. https://doi.org/10.21511/ppm.19(3).2021.14

Riza, M. M., & Noermijat. (2015). Pengaruh Stres Kerja Terhadap Kinerja Perawat Melalui Kepuasan Kerja Sebagai Variabel Intervening (Studi Pada Rumah Sakit Wijaya Kusuma Kabupaten Lumajang Jawa Timur). Jurnal Ilmiah Mahasiswa FEB Brawijaya, 3(2), 1–16.

Robbins, S. P., & Judge, T. A. (2013). Organizational Behavior and Management, Ninth Edition. New Jersey: Pearson Education, Inc.

Saleem, F., Malik, M. I., & Qureshi, S. S. (2021). Work Stress Hampering Employee Performance During COVID-19 : Is Safety Culture Needed ? Frontiers in Psychology, 12, 1–13. https://doi.org/10.3389/fpsyg.2021.655839

Salim, S., & Sabuhari, R. (2022). Pengaruh Persepsi Dukungan Organisasional Terhadap Komitmen Afektif Dengan Kepuasan Kerja Sebagai Pemediasi pada PT. Telkom Indonesia Tbk Pusat Ternate. Jurnal Manajemen Sinergi (JMS), 10(1), 39–58.

Sedarmayanti. (2011). Manajemen Sumber Daya Manusia. Reformasi Birokrasi dan Manajemen Pegawai Negeri Sipil, Cetakan Kelima. PT Refika Aditama, Bandung.

Sopiah. (2008). Perilaku Organisasi. Andi, Yogyakarta.

Sunyoto, D. (2012). Manajemen Sumber Daya Manusia. PT. Buku Seru, Jakarta.

Syaefudin, R. A., Suseno, W. H., & Teravosa, G. (2021). Kebijakan Bekerja Dari Rumah (Work From Home) Bagi Aparatur Sipil Negara Pada Kementerian Kesehatan. Civil Service BKN, 4(1), 85–91. https://jurnal.bkn.go.id/index.php/asn/article/view/237/206

Taha, F., & Jabid, A. W. (2022). Pengaruh Kompensasi Terhadap Kinerja Pegawai Dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Pusat Kesehatan Masyarakat (Puskesmas) Kecamatan Patani Utara. Jurnal Manajemen Sinergi, 10(1), 74–92. https://doi.org/10.33387/jms.v10i1.4826

Tentama, F., Rahmawati, P. A., & Muhopilah, P. (2019). The Effect And Implications Of Work Stress And Workload On Job Satisfaction. International Journal of Scientific and Technology Research, 8(11), 2498–2502.

Tonce, Y., Transilvanus, V. E., Meylano, N. H., Luju, E., & Kleruk, A. H. (2022). Pengaruh Lingkungan Kerja Terhadap Kinerja Kerja Pegawai Melalui Kepuasan Kerja sebagai Variabel Intervening pada Dinas Pendidikan Kepemudaan dan Olahraga Kabupaten Sikka. Edukatif : Jurnal Ilmu Pendidikan, 4(4), 6210–6217. https://doi.org/10.31004/edukatif.v4i4.3184

Wibowo. (2010). Manajemen Kinerja. Rajawali Pers. Jakarta.

Widiharti, L. (2017). Pengaruh Stres Kerja Terhadap Kepuasan Kerja Perawat Di Ruang Rawat Inap Rumah Sakit Krakatau Medika Cilegon. Jurnal Riset Bisnis Dan Investasi, 2(3), 72–84. https://doi.org/10.35697/jrbi.v2i3.94

Wirawan. (2007). Budaya dan Iklim Organisasi Teori Aplikasi dan Penelitian. Jakarta: Salemba Empat.

Xie, Y., Tian, J., Jiao, Y., Liu, Y., Yu, H., & Shi, L. (2021). The Impact of Work Stress on Job Satisfaction and Sleep Quality for Couriers in China : The Role of Psychological Capital. Frontiers in Psychology, 12(00), 1–8. https://doi.org/10.3389/fpsyg.2021.730147

Yunanada, M. A. (2017). Pengaruh Lingkungan Kerja Terhadap Kepuasan Kerja Dan Kinerja Karyawan (Studi Pada Perum Jasa Tira I Malang Bagian Laboratorium Kualitas Air). Jurnal Ilmiah Mahasiswa FEB Universitas Brawijaya, 53(9), 1689–1699.

Yuwono, T., Novitasari, D., Hutagalung, D., Sasono, I., Silitonga, N., & Asbari, M. (2020). Peran Organizational Justice terhadap Komitmen Organisasional: Analisis Mediasi Kepuasan Kerja Dosen Perguruan Tinggi Swasta. EduPsyCouns: Journal of Education, Psychology and Counseling, 2(1), 582–599. https://ummaspul.e-journal.id/Edupsycouns/article/view/550

Zulher. (2020). Analisis Etos Kerja, Lingkungan Kerja Dan Beban Kerja Terhadap Kepuasan Kerja Pegawai (Survey Pada Pegawai UPTD Puskesmas Bangkinang Kota). Menara Ekonomi, VI(2), 99–105.




DOI: https://doi.org/10.33387/jms.v11i1.6633

Refbacks

  • There are currently no refbacks.



Editorial Office: Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun, Jl. Jusuf Abdulrahman Kotak Pos 53 Gambesi, Kota Ternate, Indonesia. 

Creative Commons LicenseThis work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.