Digitalization of Android-Based Services Searching Using the Human-Centered Design Approach
Abstract
Using applications is considered an effective solution in providing services to user needs. The current way to order services is to ask relatives or use social media as information channels. For this reason, an integrated service digitalization application is needed in one application to make it easier for users to find and select the services required. Service providers also have the media to promote their services so that they stand on service marketing increases. The methodology in this study is descriptive qualitative with the human-centered design (HCD) approach, which includes inspiration, ideation, and implementation. The data collection process is done by interviewing and focus group discussion. The system development model uses a prototype model. The results showed that the application's design meets the HCD criteria by making feedback from the user a significant guide in building a system regarding features, functionality, and user interface. Stages in system development have been carried out to obtain a comprehensive picture of system development. Application test results using the Blackbox type show that the applications can run according to their respective functionality.
Keywords
Full Text:
PDFReferences
H. J. Hur, H. K. Lee, and H. J. Choo, “Understanding usage intention in innovative mobile app service: Comparison between millennial and mature consumers,†Comput. Human Behav., vol. 73, pp. 353–361, 2017.
APJII, “Profil Internet Indonesia 2022,†2022. [Online]. Available: apji.or.id
S. A. Asongu, M. Rahman, J. Nnanna, and M. Haffar, “Enhancing information technology for value added across economic sectors in Sub-Saharan Africa✰,†Technol. Forecast. Soc. Change, vol. 161, no. August, p. 120301, 2020.
I. Fathurrochman, E. Endang, D. Bastian, M. Ameliya, and A. Suryani, “Strategi Pemasaran Jasa Pendidikan Dalam Meningkatkan Nilai Jual Madrasah Aliyah Riyadus Sholihin Musirawas,†J. Isema Islam. Educ. Manag., vol. 6, no. 1, pp. 1–12, 2021.
S. Gazali, “Analisis Pengaruh Bauran Pemasaran Jasa Terhadap Keputusan Mahasiswa Dalam Memilih Sekolah Tinggi Ilmu Ekonomi Madani Balikpapan,†J. Akunt. Manaj. Madani, vol. 1, no. 3, pp. 83–95, 2017, [Online]. Available: http://ejamm.stiemadani.ac.id/FILE/20171115071434Jurnal 6 online baru.pdf
M. K. F. Raya, “Marketing Jasa di Institusi Pendidikan ( Analisis Pemasaran dalam Pendidikan ),†Falasifa, vol. 7, no. 1, p. 21, 2016.
F. Novriansyah Yasir, V. Bin Djusmin, F. Eka Susilawati, and D. Prasti, “Redesain Antar Muka Untuk Aplikasi SIAKAD Mahasiswa Menggunakan Metode Human Centered Design,†J. Ilm. Inf. Technol. D’Computare, vol. 13, no. 1, pp. 88–100, 2023.
F. P. Putra and A. Tedyyana, “Pendekatan Human Centered Design pada Perancangan User Experience Aplikasi Pemesanan Menu Cafe,†Sistemasi, vol. 10, no. 2, p. 336, 2021, doi: 10.32520/stmsi.v10i2.1229.
A. I. Ramdhani, Z. M. Subekti, I. Husein, and E. Imrohatun, “Aplikasi Jasa Service AC (Air Conditioner) Pada CV Teknik Makmur,†J. ICT Inf. Commun. & Technol., 2021.
F. Irvansyah, S. Setiawansyah, and M. Muhaqiqin, “Aplikasi Pemesanan Jasa Cukur Rambut Berbasis Android,†J. Ilm. Infrastruktur Teknol. Inf., vol. 1, no. 1, pp. 26–32, 2020.
J. W. Janis, D. J. Mamahit, B. A. Sugiarso, and A. M. Rumagit, “Rancang Bangun Aplikasi Online Sistem Pemesanan Jasa Tukang Bangunan Berbasis Lokasi,†J. Tek. Inform., vol. 15, no. 1, pp. 1–12, 2020.
R. Choirudin and A. Adil, “Implementasi Rest Api Web Service dalam Membangun Aplikasi Multiplatform untuk Usaha Jasa,†MATRIK J. Manajemen, Tek. Inform. dan Rekayasa Komput., vol. 18, no. 2, pp. 284–293, 2019, doi: 10.30812/matrik.v18i2.407.
A. W. Syahroni and S. Slamet, “Rancang Bangun Aplikasi Jasa Online Berbasis Mobile,†Respati, vol. 15, no. 3, p. 102, 2020, doi: 10.35842/jtir.v15i3.378.
A. R. Setiadi and H. Setiaji, “Perancangan UI/UX menggunakan pendekatan HCD (Human-Centered design) pada website Thriftdoor,†Automata, vol. 1, no. 2, pp. 228–233, 2020.
IDEO.org, The Field Guide To Human-Centered Design, I. Canada: Design-Kit, 2015.
Sugiyono, Metode Penelitian Kuantitatif, Kualitatif, dan R & D. Bandung: Alfabeta, 2016.
R. Aditya, V. H. Pranatawijaya, and & P. B. A. A. Putra, “Rancang Bangun Aplikasi Monitoring Kegiatan Menggunakan Metode Prototype,†J. Inf. Technol. Comput. Sci., vol. 1, no. 1, pp. 47–57, 2021.
A. Fadel Khairi and A. B. L Mailangkay, “Perancangan User Interface Sistem Informasi Capaian Kinerja Ditjen Ilmate Kementerian Perindustrian Dengan Menggunakan Metode Human-Centered Design,†Perbanas Inst., 2021.
Z. N. Muhammad, A. Meiriza, P. Putra, and ..., “Perancangan Sistem Informasi Manajemen Aset Laboratorium Berdasarkan Pendekatan Human Centered Design (HCD),†KLIK Kaji. Ilm. …, vol. 3, no. 6, pp. 1272–1284, 2023, doi: 10.30865/klik.v3i6.797.
B. Rumpe, Modeling with UML: Language, Concepts, Methods. 2016. doi: 10.1007/978-3-319-33933-7.
DOI: https://doi.org/10.33387/protk.v11i3.7228
Refbacks
- There are currently no refbacks.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
| Journal Policies | Submissions | People | Information |
Editorial Office :
Address: Jusuf Abdulrahman 53 Gambesi, Ternate City, Indonesia.
Email: protek@unkhair.ac.id, WhatsApp: +6282292852552