The Consequences of Compensation and Emotional Exhaustion on Job Satisfaction among Bank Employees in South Halmahera Regency
Abstract
ABSTRACT
Objective: The purpose of the study is to discover and analyse the relationship between compensation and employee emotional weariness on employee job satisfaction at South Halmahera Regency Bank. The study's population consisted of bank personnel from South Halmahera Regency, North Maluku Province, including Muamalat Bank, BRI, BSI, Mandiri Bank, Maluku Bank, BNI, and Saruma Bank. The banking sector has a total of 86 employees.
Methodology: The design of this research is to use a survey method, because the research approach is quantitative. To investigate the influence of the independent and dependent variables, multiple regression is employed with the statistical package for social scientists (SPSS) tool.
Findings: Compensation for job satisfaction results show t count -> t table 1.664 and sig. < 0.05, then Ha is accepted and Ho is rejected; emotional exhaustion on satisfaction results show that t count > t table 1.664, and the significant value < 0.05, then Ha is accepted and Ho is rejected.
Conclusion: Remuneration has a negative and large impact on job satisfaction among South Halmahera Regency Bank employees. Emotional exhaustion has a negative and significant effect on the job satisfaction of South Halmahera district bank employees, which means that if employees are emotionally exhausted, their job satisfaction decreases, and if they are not emotionally exhausted, their job satisfaction rises.
Keywords
Full Text:
PDFReferences
REFERENCE
Afandi, P. (2018). Manajemen Sumber Daya Manusia (Teori, Konsep dan Indikator). Riau: Zanafa Publishing.
Ahmad, S. H. T., Arilaha, M. A., & Soleman, M. M. (2023). Peran Kepuasan Kerja Dalam Memediasi Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan (Studi Kasus di PT. PLN Unit Pelaksanaan Pelayanan Pelanggan Ternate). Jurnal Manajemen Sinergi (JMS), 11(1), 39–61. https://doi.org/https://doi.org/10.33387/jms.v11i1
Aldian, M. R., Sudjadi, A., & Darmawati, D. (2021). Benarkah Guru Mengalami Kelelahan Emosional? (Studi Dampak Penerapan Lima Hari Sekolah). Perfoemance, Jurnal Personalia, Financial, Marketing, Dan SIstem Informasi, 28(2), 40–51. http://jos.unsoed.ac.id/index.php/performance/article/view/2034
Allam, Z., George, S., Yahia, K. Ben, & Malik, A. (2023). Emotional Exhaustion and Job Satisfaction: An Investigation of the Mediating Role of Job Involvement Using Structural Equation Modeling. International Journal of Innovative Research and Scientific Studies, 6(1), 20–27. https://doi.org/10.53894/ijirss.v6i1.1067
Alqershi, N. A., Diah, M. L. B. M., Latiffi, A. B. A., & Ahmad, W. N. K. W. (2020). Strategic innovation and competitive advantage of manufacturing smes: The mediating role of human capital. Quality Innovation Prosperity, 24(3), 70–89. https://doi.org/10.12776/QIP.V24I3.1493
Amissah, E. F., Blankson-Stiles-Ocran, S., & Mensah, I. (2022). Emotional Labour, Emotional Exhaustion and Job Satisfaction in the Hospitality Industry. Journal of Hospitality and Tourism Insights, 5(5), 805–821. https://doi.org/10.1108/JHTI-10-2020-0196
Antoni, F., Damayanti, R., & Puspita, S. (2021). Pengaruh Beban Kerja dan Kompensasi Terhadap Kepuasan Kerja Pegawai Pada Dinas Pendidikan Kota Palembang. SEMB-J: Sharia Economic Management Business Journal, 2(1), 65–69.
Bernardin, H. J. (2010). Human Resource Management, An Experiental Approach, Fift Edition. In New York: McGraw-Hill Compenies, Inc. New York: McGraw-Hill Compenies, Inc.
Bunawan, I., & Turangan, J. A. (2021). Pengaruh Kompensasi Dan Kepemimpinan Terhadap Kepuasan Kerja Karyawan PT X Di Jakarta. Jurnal Manajerial Dan Kewirausahaan, III(1), 277. https://doi.org/10.24912/jmk.v3i1.11321
Christianto, G., & Putra, M. S. (2016). Pengaruh Emotional Exhaustion Dan Motivasi Kerja Terhadap Kepuasan Kerja Karyawan. E-Jurnal Manajemen Unud, 5(5), 2786–2813.
Dharma, R., Hady, H., & Zefriyenni. (2023). Determinants of Job Satisfaction and Implications on Employee Performance in Bank Nagari Sumatera Barat. International Journal of Professional Business Review, 8(9), 1–22. https://doi.org/10.26668/businessreview/2023.v8i9.2720
Diantari, A. A. A. K. A., & Netra, I. G. S. K. (2021). Open Access Role of Work Intensity on Employee Job Satisfaction Mediated by Emotional Exhaustion (Case Study at Prama Hotel Sanur Beach Bali , Indonesia). American Journal of Humanities and Social Sciences Research (AJHSSR), 5(4), 17–23.
Farisi, S., & Siswadi, Y. (2022). Peran Mediasi Kelelahan Emsional: Kepemimpinan, Self Efficacy dan Konflik Peran Terhadap Kepuasan Kerja. Jurnal Ilmiah Manajemen Dan Bisnis, 23(1), 23–45. http://jurnal.umsu.ac.id/index.php/mbisnis23-37
Febrianti, T. (2023). Pengaruh Kepuasan Kerja dan Stres Kerja Terhadap Turnover Intention Pada PT. Sumber Mitra Kencana Jakarta Selatan. Jurnal Manajemen Sinergi (JMS), 11(2), 11–25. https://doi.org/https://doi.org/10.33387/jms.v11i2
Gidou, M., Paltayian, G. N., & Gavalas, D. (2020). Job Burnout and Job Satisfaction in the Banking Sector; the Perceptions of Bank Employees in Greece. Review of Economics and Finance, 18, 13–18. https://doi.org/10.55365/1923.X2020.18.02
González, F., Selva, C., & Sunyer, A. (2021). The Influence of Total Compensation on Job Satisfaction. Universitas Psychologica, 20, 1–15. https://doi.org/10.11144/JAVERIANA.UPSY20.ITCJ
Hartanto, V. C., & Turangan, J. A. (2021). Pengaruh Lingkungan Kerja, Kepemimpinan, Dan Kompensasi Kepuasan Kerja Pegawai Hotel Di Jakarta. Jurnal Manajerial Dan Kewirausahaan, III(2), 518–527. https://doi.org/10.24912/jmk.v3i2.11899
Hasibuan, M. S. P. (2008). Manajemen Sumber Daya Manusia, Edisi Revisi. Bumi Aksara, Jakarta. Bumi Aksara, Jakarta.
Hasmiah, Echdar, S., & Maryadi. (2020). Pengaruh Kompetensi Dan Kompensasi Terhadap Kepuasan Pegawai Melalui Motivasi Kerja Pada Kantor Kecamatan Ma’Rang Kabupaten Pangkajene Dan Kepulauan. Jurnal Magister Manajemen Nobel Indonesia (JMMNI), 1(2), 233–242. https://e-jurnal.stienobel-indonesia.ac.id/index.php/JMMNI/index
Hasyim, W. (2020). Pengaruh Beban Kerja dan Kompensasi Terhadap Kepuasan Kerja Karyawan PT. Yaskawa Electric Indonesia. EKOMABIS: Jurnal Ekonomi Manajemen Bisnis, 1(2), 185–192. https://doi.org/10.37366/ekomabis.v1i02.41
Ivancevich, J. M., & Konopaske, R. (2013). Human Resource Management (Twelfth Edition). . New York: McGraw-Hill Componies Inc.
Kadir, H. (2022). Pengaruh Kelelahan Emosional, Perubahan Lingkungan, dan Konflik Internal Terhadap Kinerja Karyawan Hotel Cantika Bukaka [Institut Teknologi dan Bisnis Nobelindonesia, Program Pascasarjana.]. http://repository.nobel.ac.id/id/eprint/829/1/HENDRA KADIR.pdf
Karim, J. Z. M. N., Jabid, A. W., & Kamis, R. A. (2023). Pengaruh Kompensasi Finansial terhadap Loyalitas Karyawan Dimediasi oleh Komitmen Organisasional. Jms : Jurnal Manajemen Sinergi, 11(1), 1–17.
Kotanon, M. S. O., Alhadar, F. M., & Soleman, M. M. (2023). Pengaruh Kepuasan Kerja Terhadap Kinerja Pegawai Dengan Motivasi Kerja Dan Disiplin Kerja Sebagai Variabel Mediasi Pada Dinas Lingkungan Hidup (DLH) Kabupaten Merauke Provinsi Papua Selatan. Manajemen Sinerg, 11(2), 68–86. https://ejournal.unkhair.ac.id/index.php/JMS/article/view/7331
Luthans, F. (2008). Organizational Behavior Eleventh Editions. Mc Graw Hill Irwin, Campanies, Inc. New York.
Mabaso, C. M., & Dlamini, B. I. (2017). Research Article Impact of Compensation and Benefits on Job Satisfaction. Research Journal of Business Management, 11(2), 80–90. https://doi.org/10.3923/rjbm.2017.80.90
Mathis, R. L., & Jackson, J. H. (2011). Human Resource Management, 13th Edition. South Western: United States of America.
McShane, & Glinow, V. (2010). Organizational Behavior Fourt Edition. McGraw Hill Irwin, Campanies, Inc. New York.
Mo, J., & Morris, G. (2024). Investigating the Employment Motivation, Job Satisfaction, and Dissatisfaction of International High School Teachers in China: The Impact of the Covid-19 Pandemic. Frontiers in Psychology, 15, 1–11. https://doi.org/10.3389/fpsyg.2024.1271604
Nikolova, I., Dam, K. Van, & Ruysseveldt, J. Van. (2019). Feeling Weary ? Feeling Insecure ? Are All Workplace Changes Bad News ? Int Ernational Journal Environmental Research and Public Health, 16(10), 1–22. https://doi.org/doi: 10.3390/ijerph16101842
Pardita, I. P. I., & Surya, I. B. K. (2020). Pengaruh Konflik Pekerjaan Keluarga, Stres Kerja Dan Kompensasi Terhadap Kepuasan Kerja Pada Karyawan. E-Jurnal Manajemen Universitas Udayana, 9(3), 819. https://doi.org/10.24843/ejmunud.2020.v09.i03.p01
Pudjiarti, E. S., Herman, M., & Mahesa, D. (2023). The Effect of Compensation on Employee Performance is mediated by Job Satisfaction. IQTISHODUNA: Jurnal Ekonomi Islam, 12(1), 209–222. https://doi.org/10.54471/iqtishoduna.v12i1.2180
Rachman, M. M. (2022). The Effect of Compensation on Job Satisfaction and Employee Performance (Study on Employees of PDAM “Delta Tirta” Sidoarjo). Journal of Multidisciplinary Research, 1(1), 59–68.
Ramli, A. H. (2018). Compensation, Job Satisfaction and Employee. Business and Entrepreneurial Review, 18(1), 85–94.
Robbins, S. P., & Judge, T. A. (2018). Perilaku Organisasi, Edisi Kedua belas. Salemba Empat, Jakarta.
Santika, P. B., & Sudibia, G. A. (2017). Pengaruh Kelelahan Emosional Terhadap Kepuasan Kerja Dan Komitmen Organisasional. E-Jurnal Manajemen Unud, 6(2), 634–662.
Simamora, H. (2006). Manajemen Sumberdaya Manusia. Yogyakarta: Sekolah Tinggi Ilmu Ekonomi YKPN.
Simanjuntak, P. I., Sadalia, I., & Nazaruddin. (2020). The Effect of Emotional Exhaustion and Job Satisfaction on Employee Performance at Telkomsel RTPO Work Unit in Sumatera Area. International Journal of Research and Review (Ijrrjournal.Com), 7(1), 37–46.
Sumirat, Y., & Indradewa, R. (2023). Relationship of Job Level, Burnout To Job Satisfaction and Task Performance in Functional Officers Managing Goods and Services Procurement in Government Institutions. Jurnal Ekonomi Dan Bisnis, 26(1), 245–268. https://doi.org/10.24914/jeb.v26i1.4516
Tirtowaluyo, E., & Turangan, J. A. (2022). Pengaruh Motivasi, Lingkungan Kerja, Kompensasi terhadap Kepuasan Kerja PT Mitra Andalan Valasindo. Jurnal Manajerial Dan Kewirausahaan, 4(3), 721–730. https://doi.org/10.24912/jmk.v4i3.19766
Tuahuns, V. B., Soleman, M. M., & Husen, Z. (2023). Pengaruh Stres Kerja, Dan Lingkungan Kerja Terhadap Kinerja Perawat Dengan Kepuasan Kerja Sebagai Variabel Mediasi Pada Masa Pandemi Covid-19 (Studi Pada RSUD DR. H. Chasan Boesoirie Ternate). Jurnal Manajemen Sinergi (JMS), 11(1), 18–38. https://doi.org/https://doi.org/10.33387/jms.v11i1
Veriyani, R., & Prasetio, A. P. (2018). Pengaruh Kompensasi terhadap Kepuasan Kerja Karyawan pada Divisi Produksi PT. Soljer Abadi. Jurnal Ilmiah MEA (Manajemen, Ekonomi, & Akuntansi, 2(2), 1–14.
DOI: https://doi.org/10.33387/jms.v12i1.6875
Refbacks
- There are currently no refbacks.
Editorial Office: Program Studi Manajemen Fakultas Ekonomi dan Bisnis Universitas Khairun, Jl. Jusuf Abdulrahman Kotak Pos 53 Gambesi, Kota Ternate, Indonesia.
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.