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CONSUMER PROTECTION OVER DELAYS IN THE DELIVERY OF GOODS THROUGH SEA FREIGHT DELIVERY SERVICES REVIEWED FROM LAW NO. 8 OF 1999 ON CONSUMER PROTECTION
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Goods delivery services via sea transportation make it easier for people to get goods to consumers at the right time and place. However, the delivery of goods does not always run smoothly, one of which is if there is a delay in delivery which is not in accordance with what was agreed by the company which of course can be detrimental to consumers, therefore consumers are entitled to legal protection when the delivery of goods is delayed.
This research is normative research with a legislative approach that uses secondary data sources in the form of primary legal materials, namely Law Number 8 of 1999 concerning Consumer Protection as well as secondary legal materials obtained from various literature. The data collection method is through library research, then the data analysis method is qualitative, the results of which will be explained descriptively.
Consumer protection for delays in the delivery of goods via sea transportation according to the Consumer Protection Law is regulated in Article 4 letter (h), namely that consumers have the right to receive compensation if the goods/services received do not comply with the agreement.
The form of responsibility of business actors towards consumers for delays in the delivery of goods via sea transportation is in accordance with the principle of responsibility based on presumption, namely in the form of compensation as regulated in Article 7 letter (g) of Law Number 8 of 1999 concerning Consumer Protection.
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DOI: https://doi.org/10.33387/dejure.v4i2.7105
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